Policies

Refund & Returns Policy | Orbit Max Trading Ghana

If something is wrong with an order, we put it right. Here is exactly how that works.

Last updated: 7 October 2026

1. Our promise

Every item we supply should be correct, in good condition, and fit for its normal purpose. If it is not, that is our responsibility, not yours.

2. If something is wrong, tell us quickly

Please check your goods when they arrive. If anything is damaged, expired, short, or not what you ordered, contact us within 48 hours of delivery on the numbers on this page, or by email.

Please keep the item and its packaging, and send a photo if you can. It makes sorting it out much faster.

3. What we will do

Once we have confirmed the problem, we will replace the item, or refund it if you would rather have your money back. If the problem affects one item in a larger order, we refund that item and any delivery charge you paid for it. We will collect the faulty goods where that is practical.

4. What we cannot accept back

  • Food and hygiene products that have been opened or used, unless they were damaged, expired or wrong when they reached you.
  • Items damaged after delivery, or stored in the wrong conditions.
  • Problems reported more than 48 hours after delivery.

5. Changing your mind

Most of what we sell is food, so we cannot accept returns simply because you changed your mind. If you are unsure about a product, sizes or quantities, call us before ordering and we will help you get it right.

6. How your money is returned

Refunds go back the same way you paid: Mobile Money, bank transfer, or cash if you paid cash on delivery. We aim to complete every agreed refund within 7 working days.

7. Nothing here removes your rights

This policy explains how we handle problems. It does not remove any right you have under the laws of Ghana.

How to contact us

Questions about this policy, or anything to do with an order, can be sent to:

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